• Postimees Grupp – company AS Postimees Grupp, registry code 10184643, location Tartu mnt 80, Tallinn 10112. Customer support phone: 666 2525 (Mon-Fri 8-17) and e-mail: levi@postimees.ee.
• Subscriber – a natural or legal person who has subscribed to the publications of Postimees Grupp and/or to a newsletter.
• Subscription – a purchase–sale agreement concluded between Postimees Grupp and the Subscriber, the subject of which is the ordering of a print and/or digital product.
• User – a user of the Postimees Grupp web environment and/or a Subscriber of a Publication.
• User account – a user account for all Postimees Grupp media portals.
• Publication – a print or digital product published by Postimees Grupp.
• Print product – a Publication whose content is available on paper together with summaries (daily, weekly or other summaries) made available on a regular basis.
• Digital product – a Publication whose content is available digitally together with summaries (daily, weekly or other summaries) made available on a regular basis.
• Package – a subscription solution defined by Postimees Grupp for Digital and/or Print Products or a combination thereof, the content and scope of which may vary.
  
• Summaries – a component of a Digital Product or Print Product through which Postimees Grupp prepares summaries of its media content for Subscribers to ensure fast and relevant access to news and other content. Summaries may be delivered to the postal or e‑mail address provided by the Subscriber. The Subscriber may request summaries on various thematic or regional topics at any time. If the Subscriber does not wish to receive Summaries, they must contact Postimees Grupp.
• Advertisement – an advertisement published in a Postimees Grupp print newspaper or in an online environment.
• General terms – these terms for the use of the web page and for subscribing to publications.
• General Terms and Conditions – these terms and conditions for using the website and subscribing to Publications.
  

• the Subscriber has provided incorrect and/or inaccurate information;
• the Subscriber’s mailbox does not meet the requirements set out in section 3.5;
• the Subscriber does not pay the agreed Subscription fee by the due date;
• the Subscriber breaches other requirements established in the General Terms.

3.1 To enter into a paid Subscription for a Publication, a person must be at least 18 years old.

3.2 Access to paid Digital Product content is provided via the User Account immediately after payment for the Subscription and/or from the date defined as the start of the Subscription. For details on creating and using a User Account, see section 4.

3.3 A Digital Product Subscription is personal, unless otherwise stated in the Package conditions. In the case of a legal entity as the Subscriber, use of the Subscription is permitted within the organisation via a personal User Account.

3.4 Certain programmes/series may have geographical content‑rights restrictions, meaning that the producer has granted the right to display the con-tent only within the territory of Estonia. These geographical restrictions apply to Subscribers as well.

3.5 For the delivery of a Print Product Subscription, the Subscriber must ensure:

• a secure, accessible mailbox that corresponds to the dimensions of the Publication and can be identified as the Subscriber’s mailbox, with a minimum opening size of 230 × 20 mm (length × width);
• during winter, a mailbox area cleared of snow and ice, with unobstructed access.

3.6 A Print Product Subscription may be re‑addressed within the Republic of Estonia. The request must be submitted to Postimees Grupp customer sup-port. The re‑addressing takes effect no later than 10 working days after the request has been received.

3.7 A Subscription with standing payment (recurring payment) is renewed automatically at the end of each Subscription period, unless the Subscriber cancels it before the end of the current period. The length and payment terms of the new period depend on the chosen Package and the Subscription description, except in the case of promotional offers with separately defined price and validity.

3.8 At the expiry of the Subscription period, Postimees Grupp sends the Subscriber a new invoice/offer to allow convenient renewal. If the Subscriber has opted out of receiving offers, a new offer will not be sent.

3.9 A Subscription paid via standing payment can be cancelled under “My subscriptions” in the User Account or via customer support. In case of cancellation, the Subscription continues until the end of the prepaid period, and the prepaid amount is not refunded.

3.10 For e‑invoice standing order agreements, the first payment issued to the Subscriber may include the cost of up to three periods:

• the first period payment is based on the Subscription price of the previous period at the time of invoice issuance;
• the second period payment is the price of the current period;
• the third period payment is a prepayment for the next period.

3.11 A Subscription paid via e‑invoice standing order may be cancelled via customer support, at a bank office, or through online banking.

3.12 The consumer’s 14‑day right of withdrawal does not apply to agreements where the subject is:

• the delivery of digital content not supplied on a physical data carrier;
• the delivery of newspapers, magazines, or other periodicals (except long‑term agreements concluded specifically for such subscriptions).

4.1 To register as a User of the Postimees Grupp web environment, a person must be at least 13 years old. During registration, the User must choose a user-name (e‑mail address) and a password.

4.2 The e‑mail address used as the username must be in active use so that important notifications can be delivered.

4.3 The username and password constitute confidential information and may not be disclosed to third parties.

4.4 The User has the right to use Digital Products only with their personal username and password.

4.5 Postimees Grupp has the right, upon detecting a violation of the General Terms, to require the User to change the User Account password, restrict access to Digital Products, and/or terminate the Subscription.

4.6 Postimees Grupp may close a User Account if the account has been continuously inactive for 2 (two) years.

5.1 Postimees Grupp strives to ensure good and consistent availability of its Digital Product applications, but does not guarantee their availability at all times and does not exclude the possibility of disruptions in their operation.

5.2 Postimees Grupp reserves the right to suspend the availability of its Digital Product applications at any time, for technical or other reasons, without prior notice to Users. Therefore, Postimees Grupp is not liable for any inconvenience or damage caused by such disruptions. These disruptions do not entitle the Subscriber to a refund, a price reduction, or any other financial compensation, except in cases where the disruptions are the result of intentional and knowing actions by Postimees Grupp.

5.3 Postimees Grupp is not responsible for temporary or permanent damage or malfunction that may arise from or occur during the use of Digital Products and applications, including damage caused by viruses or malware, provided that their presence or spread was not the result of intentional or grossly negligent conduct by Postimees Grupp, nor under its control.

5.4 Postimees Grupp has the right to analyse User activity in the web environment for the purpose of improving services, taking into account primarily the Users’ past service-usage history.

6.1 When publishing advertisements, Postimees Grupp follows advertising laws and other applicable legislation. The advertiser undertakes to comply with all legal requirements (including the rights of other persons) and to follow the General Terms. The advertiser is fully responsible for any claims, costs, or damages arising in connection with the advertisement and incurred by Postimees Grupp or third parties.

6.2 The editorial staff reserves the right to make linguistic and formatting edits to advertisements, including obituary notices, without altering their substance. The editorial team does not assume an obligation to verify or edit all information contained in advertisements.

6.3 Advertisements ordered and paid for in the format read aloud on Radio Elmar (via kuulutus.elmar.ee) are non‑refundable due to the nature of the service. To cancel an advertisement, a written request must be sent to elmar@elmar.ee, including the Subscriber’s name as stated in the order and the planned publication date, at least 24 hours before the scheduled broadcast.

6.4 In the Mälestusraamat.ee online obituary environment, the Subscriber is fully responsible for the accuracy and legality of the published information. Mälestusraamat.ee may review the information only to the extent necessary to assess its compliance with the General Terms, applicable laws, and principles of dignity and personal rights. Mälestusraamat.ee may refuse to publish or may remove content if there is justified suspicion of a violation.

6.5 When uploading any copyrighted works (including images, photos, etc.) to the Mälestusraamat.ee obituary environment, the Subscriber grants Postimees Grupp a free, simple license to use the economic rights of those works. This includes the right to receive, store, use, delete, and sublicense the work; reproduce it; distribute it; translate it; adapt it; include it in collections or databases; and make it available to the public. By uploading such works, the Subscriber confirms that they hold all rights necessary to publish the materials.

6.6 In the Mälestusraamat.ee environment, obituary notices are published immediately after payment is received and remain available for the period selected by the Subscriber.

6.7 Payments for obituary notices published in the Mälestusraamat.ee environment are non‑refundable. At the Subscriber’s request, the notice may be removed from the environment.

6.8 The Subscriber may request changes to a published notice before the end of the publication period by sending an e‑mail with the updated information to levi@postimees.ee. Changes will be made within one working day.

7.1 A newsletter is an e-mail sent to the Subscriber daily, weekly, monthly, or less frequently, containing news from postimees.ee and its subdomains.

7.2 Subscribing to Postimees Grupp newsletters is free of charge. To subscribe, the User must enter their e‑mail address on the website.

7.3 As the controller of personal data, Postimees Grupp may forward the Sub-scriber’s e-mail address to a third-party service provider acting as the authorised processor of the Subscriber’s personal data, who sends newsletters to Subscribers on behalf of and for Postimees Grupp.

7.4 By subscribing to newsletters, the Subscriber grants Postimees Grupp a re-vocable consent to use their electronic contact information for the purpose of sending newsletters.

7.5 The Subscriber may unsubscribe from a newsletter at any time by clicking the “UNSUBSCRIBE“ link at the end of the newsletter. Upon unsubscribing, the e‑mail address is removed from the list and newsletters will no longer be sent.

7.6 For questions related to the delivery of newsletters, please contact: levi@postimees.ee.

8.1 When providing the option of commenting, Postimees Grupp follows: the Good Practice of Commenting established by the Estonian Newspaper As-sociation (EALL), the internal rules set by Postimees Grupp, and applicable legislation. Accordingly:

• Comments are removed when containing obscenities; inciting hostility between peoples or races, war, or containing terrorist content; encouraging the use of narcotics or weapons, the overthrow or betrayal of the state, or physical violence against specific individuals; spreading false information or unjustifiably defaming other persons;
• Posting advertisements or general external links in the commenting environment is prohibited, as is posting spam-like, repetitive, off-topic, or otherwise disruptive comments;
• The User is fully responsible for the content of their comments. The publication of a comment does not imply endorsement or agreement by Postimees Grupp;
• Postimees Grupp moderates comments in order to maintain respectful, lawful, and high‑quality discussion. Moderation may include both pre‑moderation and post‑moderation and may involve automated systems and human review;
• Postimees Grupp does not guarantee the publication of comments and may remove or limit the visibility of inappropriate comments or apply other measures (word filters, blocking Users who have repeatedly viola-ted rules, notifying authorities);
• Moderation measures do not affect the validity of a digital subscription and do not entitle the User to a price reduction or withdrawal from the contract, unless otherwise required by law;
• Upon request of a court or other competent authority, all information related to a non‑compliant comment must be provided.

8.2 By submitting opinions, notices, or other information through the Postimees Grupp web environment, the author also transfers the economic rights to publish this material in Postimees Grupp print publications.

8.3 Any works sent to Postimees Grupp via the web address are not subject to remuneration, unless otherwise agreed.

8.4 Only Users who are at least 18 years old and who have authenticated them-selves using an ID‑card, Mobile‑ID, or Smart‑ID may comment in Postimees Grupp web environments. To increase accountability and improve discussion quality, comments are published together with the commenter’s first and last name.

8.5 By publishing a comment, the commenter grants permission to process special categories of personal data, including: racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data used for identification, health data, or data concerning sex life or sexual orientation.

8.6 By publishing a comment, the commenter grants permission to disclose their first and last name alongside the comment.

8.7 Postimees Grupp ensures the confidentiality of commenters’ personal data (including contact information), except for: the personal data referred to in section 8.6 and cases where disclosure to a third party (including upon request by a court or other competent authority) is necessary for fulfilling a legal obligation of Postimees Grupp or where the commenter has granted consent for their data to be transmitted (e.g., for prize delivery or subscription‑related purposes).

9.1 The User has the right to submit the following claims to Postimees Grupp:

• Claims regarding a Publication or its delivery may be submitted within 1 month from the discovery of the deficiency;
• Claims regarding advertisements may be submitted within 7 days from the publication date of the advertisement;
• Claims regarding commenting and User blocking may be submitted within 7 days from the moment the decision was communicated or became known — whichever occurs first.

9.2 Claims must be submitted to the following address: levi@postimees.ee.

9.3 Claims submitted to Postimees Grupp will be reviewed and responded to as soon as possible, but no later than within the time limits specified in section 10.1, counted from the moment the notice is received.

9.4 Postimees Grupp undertakes to resolve the User’s claim if the reasons for the claim are not dependent on the User.

9.5 These General Terms do not limit the User’s statutory right to turn to a court for dispute resolution under applicable law. Consumers have the right to submit a complaint to the Consumer Disputes Committee.

10.1 Users may submit tips to Postimees Grupp regarding events or topics of interest or concern. When submitting a tip, the following must be taken into account:

• By submitting a tip, the tipster grants Postimees Grupp the right to publish the material;
• When submitting images or videos, the tipster confirms that the material (photo/video) has been created by them;
• By submitting a tip via the Postimees Grupp web environment or by e‑mail, the author also transfers the economic rights to publish the material in Postimees Grupp’s print publications;
• By submitting a tip, the tipster agrees to the processing of their IP address by AS Postimees Grupp.

10.2 When submitting a tip, the tipster may add their contact details (name, phone number, e‑mail address). By providing this information, the tipster agrees to the processing of their personal data by Postimees Grupp.

10.3 By submitting a tip, the tipster grants permission for the processing of special categories of personal data, including: racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data used for unique identification of a natural person, health data, or data concerning the person’s sex life or sexual orientation.

10.4 Any works submitted to Postimees Grupp via the web address are not subject to remuneration, unless the parties agree otherwise.

10.5 Postimees Grupp ensures the confidentiality of tipsters’ personal data, except where the transfer of personal data to a third party (including upon request by a court or other procedural authority) is necessary for fulfilling Postimees Grupp’s legal obligations, or where the tipster has granted consent for the transfer of their personal data (e.g., for delivering possible prizes or subscriptions).

11.1 When using materials produced by Postimees Grupp, the copyright of Postimees Grupp and its journalists must be respected, regardless of whether the material is obtained via news agencies, websites, or other media channels.

11.2 Text, graphics, images, web design, audio, and any other content on this website are protected by copyright. Postimees Grupp AS retains all rights to the content, including the right to use the content for text and data mining purposes (as provided for in §192 of the Estonian Copyright Act and Article 4 of the DSM Directive). For clarification: without prior written consent, it is not per-mitted to use, facilitate the use of, or enable the use of this website and/or any of its content for any other purpose.

This prohibition includes, but is not limited to:

• scraping of content,
• reproducing, modifying, creating collections or extracts,
• aggregating, analysing, or mining text or data,
• using content for training artificial intelligence (AI) or machine‑learning models,
• any automated or robotic data collection,
• use of content for any commercial purpose.

The prohibition also applies when implemented via machine‑readable means, including metadata or website terms, in accordance with Estonian copyright law and the DSM Directive.

11.3 When using materials, the legal rules and principles of free use apply. In particular, referencing (quoting) articles is permitted under the grounds, procedures, and limits set out in legislation. When referencing an article, the place of publication and the author must be indicated. In an online environment, a link to the referenced material must also be provided before the reference. As a rule, an article may be referenced to the extent of the headline and one sentence, provided that the sentence is not longer than the introductory sentence of the original text. After the reference, an exact hyperlink must be added directing the reader to the original Postimees Grupp material, using the wording:

“Read the full text of the referenced article on AS Postimees Grupp’s website.”

This link must be clickable. These requirements apply unless otherwise agreed.

11.4 For the avoidance of doubt: without written consent from Postimees Grupp (or consent given in a reproducible written form), it is prohibited to copy, publish, or otherwise make materials available to third parties, in whole or in part beyond what is permitted by law, on any physical or electronic medium — including, but not limited to, social media. This rule also applies to videos on Postimees Grupp’s social media accounts. Among other things, it is prohibited to automatically or manually download materials, save them in any form, process them, or forward them to any third party, including forwarding for the purpose of downloading.

11.5 Use of materials beyond the limits of free use (including in full) and any use for commercial purposes is allowed only with written consent from Postimees Grupp, provided a license agreement has been concluded. For more information about licensing terms and fees, please contact the Postimees editorial office.

11.6 If the conditions of use and referencing set out in this section are violated, Postimees Grupp has the right to demand payment according to the following price list:

• One‑time unlawful use of materials — €200 (plus VAT);
• Repeated (two or more times) unlawful use — €320 per instance (plus VAT).

12.1 When using the services of Postimees Grupp, it is prohibited to publish or disseminate terrorist content as defined in Regulation (EU) 2021/784, including text, images, audio recordings, videos, or other content that promotes terrorism, incites the commission of a terrorist act, or supports recruitment into terrorist organisations. It is also prohibited to publish content that provides instructions on the manufacture or use of explosives, firearms, other weapons, harmful or dangerous substances, or chemical, biological, radiological, or nuclear materials (CBRN materials) for the purpose of committing or facilitating the commission of a terrorist act as defined in Article 3(1)(a–i) of Directive (EU) 2017/541.

12.2 Postimees Grupp removes or blocks terrorist content without delay. Upon receiving a removal order from the competent authority (the Estonian Internal Security Service, Kaitsepolitseiamet), Postimees Grupp removes or blocks the content immediately, and no later than one (1) hour after receiving the order. In reviewing and removing content, Postimees Grupp follows the principles of due diligence, proportionality, and non‑discrimination. The main measures used for content review and moderation include: technical filters and algorithms or other automated tools, which are then reviewed by a moderator; the option for Users to report inappropriate content via e‑mail: intsident@postimeesgrupp.ee.

12.3 Postimees Grupp notifies the User of the removal or blocking of content. Upon request, Postimees Grupp informs the User of the reasons for removal or restricted access and provides a copy of the removal order, unless the competent authority has prohibited such disclosure on public security grounds.

12.4 Postimees Grupp stores removed content and related data securely for six (6) months. At the request of the competent authority or a court, terrorist content may be stored for an additional defined period. Postimees Grupp ensures that appropriate technical and organisational safeguards are applied to all stored terrorist content and related data, including personal data.

12.5 The User has the right to submit a complaint regarding the removal or blocking of content by contacting intsident@postimeesgrupp.ee, including an explanation of why the decision should be reversed. Postimees Grupp reviews the complaint within two (2) weeks of receipt and decides whether to uphold or reject it. If upheld, the content is restored without delay. If rejected, the User has the right to pursue the protection of their rights in court under Estonian law. A complaint regarding a removal order or the failure to notify about its contents may be submitted to the competent authority within 48 hours from the moment the User becomes aware of the removal or restriction of access.